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At GENUWI, if you're not happy with your purchase for any reason, please click this link to request submit the return request, and we will offer you solutions according to your case.
Our products have a risk-free 120-day return and exchange policy. Items must be unworn, unwashed, unaltered, and in original packaging with tags. Returns are free and easy.
We care about your comfort and product quality. If you face any clothing quality issues after receipt, contact us within 120 days for free returns and exchanges.
If we receive any other return that has not been authorized, your return/exchange will not be processed nor will your unauthorized return be returned to you.
We accept order change and order cancellation before the product is shipped. If the order is cancelled you will get full refund. The refund will be processed within 2 business days. Keep in mind once your order ships, we’re unable to make changes.
Email us at service@genuwii.com.
At GENUWI, if you're not happy with your purchase for any reason, please click this link to request submit the return request, and we will offer you solutions according to your case.
Our products have a risk-free 120-day return and exchange policy. Items must be unworn, unwashed, unaltered, and in original packaging with tags. Returns are free and easy.
We care about your comfort and product quality. If you face any clothing quality issues after receipt, contact us within 120 days for free returns and exchanges.
If we receive any other return that has not been authorized, your return/exchange will not be processed nor will your unauthorized return be returned to you.
We accept order change and order cancellation before the product is shipped. If the order is cancelled you will get full refund. The refund will be processed within 2 business days. Keep in mind once your order ships, we’re unable to make changes.
Email us at service@genuwii.com.